Help and About Refresh

About Refresh

Refresh has supported people on their journey out of debt since 2008. We combine practical experience with an approachable, personal service so that you can understand your options and take the next step with confidence.

No question is unimportant. If something has changed or you are unsure what to enter, contact us before submitting information you are not confident about.

Refresh has supported people on their journey out of debt since 2008. We combine practical experience with an approachable, personal service so that you can understand your options and take the next step with confidence.

No question is unimportant. If something has changed or you are unsure what to enter, contact us before submitting information you are not confident about.

Need help?

Use the phone number or email address on your latest Refresh correspondence to speak with your usual adviser.

Never send card numbers, security codes or account passwords by email or text message.

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Common questions

Why do I need to complete a review?

Reviews help us understand whether your current plan still reflects your circumstances. Confirm your income, expenditure, assets and debts, then provide any supporting documents requested.

Can I leave a review and return later?

Yes. Use Save and exit, then choose Review from the portal navigation when you are ready to continue.

What should I upload?

Useful documents can include creditor letters, bank statements, wage slips and identification documents. Each file must be 20 MB or smaller.

What if a creditor contacts me?

Upload a copy of the correspondence in Documents and contact your usual Refresh adviser if the matter is urgent.

How do I change my payment arrangement?

Complete a review with your latest circumstances, then contact us. We will discuss the available next steps before changes are made.

Help & About

About Refresh

Need help?

Common questions